Big Picture offers a talented implementation team and a dependable maintenance and support staff to help you every step of the way.
Our varied and talented team of implementation specialists are here to guide your project from kick-off to on-time delivery.
Our business process analysts learn of your current processes and reduce your workload.
Project managers shepherd the project and work with your staff.
Our data integration specialists ensure your old system's data gets transferred to your new cloud-based database.
Our website user experience experts and designers will help you design a front-end web process for your public constituents, licensees and employers.
Lastly, our system admin staff ensure a seamless transition from your old system to your new one.
The Big Picture™ Software client support team is available to assist you with world class customer service and support for our software.
Support services include:
Our support teams works with our development team to ensure that customer requests are handled as timely and efficiently as possible. The team will provide regular (Global) system upgrades to ensure that your agency is operating at peak performance. Our support team will notify you when global software updates are available.
The Big Picture™ Software is not just a software package. In its standard deployment, it is a hosted turn-key license management system. Albertson Consulting hosts and supports applications for roughly 150 customers in 33 states nationwide. Our carrier class facility is certified SAS 70. Our application sits behind a PCI/DSS-Compliant Web Application Firewall (WAF) from Breach to protect our clients' software and data. The systems are checked for vulnerabilities by Nexpose a Rapid 7 product. This vulnerability detection system ensures that our network, operating systems, existing and new software is held to a manageable level of vulnerability from outside threats.
Because we have many other customers just like you, we can offer a very quick turn around on support and deploying changes to the system. Our cloud based software as a service offering has been chosen by many other state entities and successfully managed for years. It has also been chosen, audited and verified by TSA in a recent audit and by various publically traded companies that we do other types of business with.
Our hosting services provide your agency with a cost saving alternative to a self-hosted state side deployment, reducing costs and improving hardware and network security, reliability, and scalability.
Our project manager, Zoe, continues to impress with her ability to understand our requests and translate them into solutions that meet our needs.
In addition to excellent staff who are easy to work with, I think the flexibility of the Big Picture programs sets them apart from the field. Their programs do not require you to fit square pegs into round holes, as some modular programs do.
- Duane Houdek
Executive Secretary, ND Board of Medical Examiners