We have been working with Albertson Consulting/Big Picture Software (AC/BP) since 2009.
We have worked with them not only on the initial development and implementation of our database and online renewal system,
but continue to work with them as we enhance and update that system to account for changing regulatory requirements.
Their staff is very knowledgeable
and flexible in their approach
to meeting the demands
of licensing our 14 or more medical professional categories.
They work hard to understand the nuances of our state regulatory structure to help ensure we are building a system that accounts for those.
Additionally, because AC/BP develops systems for other licensing bodies,
we routinely look at those system capabilities instead of recreating the wheel.
We have been able to learn from and incorporate pieces built for other states to address our specific needs.
As we find with all systems, and technology in general, it does not always work as intended.
Fortunately, it has been our experience that AC/BP tries hard to timely address any issues that we identify.
They have a system in place to prioritize projects to ensure the highest priority issues are addressed first.
The staff at AC/BP have been great to work with and our experience overall has been very positive.
Brittany Novotny
Executive Secretary
South Dakota State Board of Dentistry
