Contacting Support

Have a question or comment about ebigpicture.com or Big Picture™ products and solutions? Contact us here.

Implementation Support

System Administrators manage domain and DNS support tickets, server standup & management, email, backups and restoration, and security services.

Project Managers liason between you and the design, development, and implementation staff. They'll keep your project on track and provide consultative services to align the software with your desired business processes.

Database Managers work to optimize the our software's databases and query code to extract every ounce of available performance out of the system.

Software Developers not only support your software, they also built it. Code is always getting upgraded. And we pride ourselves on our ability to customize software solutions to work the way you work, instead of the other way around.

Information Architects help map your current site and content structure, plan the new structure, and implement it, so you're targeting the right users with the right messages in the information flow of your website.

Designers are the creative engines of your project team, working with you in creating the look and feel of software applications and marketing websites.

Microsoft Consultants are experts in enterprise class software such as SharePoint, Exchange, and Dynamics (Great Plains). They are critical to MS software deployments and integration of Big Picture Software applications with MS accounting systems.

Ongoing Support

Support Staff

Each implementation is assigned a dedicated Account Manager and Developer to provide ongoing support of consulting, search engine optimization, enhancements and updates, training, and troublehsooting.

Hosting & Emergency Support

Big Picture uses a carrier-class hosting facility for the server, website and software hosting environment. This environment boasts multiple sources of bandwidth, electrical power, physical security, fire suppression, and technical services support.

There is also Big Picture staff available for emergency support if you need it.

Support Plans

A variety of support plans are available that allow for as-needed support, monthly hour banks, and included in monthly licensing built-in support hours.

Automatic Updates

Big Picture Software global applications get automatically updated as new features are periodically added.

Documentation

An online help and documentation portal provides help, tutorials, and training on your software tools.